Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...
ACD vs IVR: Which One Will Save You More Customers? Your email has been sent Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both. ACD ...
Almost exactly a year since the previous edition, ACD systems has announced two new upgrades: ACDSee Pro 6 and ACDSee 15. Both pieces of software are immediately available for purchase, and feature a ...
SEATTLE--(BUSINESS WIRE)--ACD Systems International Inc. today announced the availability of Canvas 14.1 and Canvas 14.1 +GIS technical illustration software products for easy yet powerful creation, ...
SEATTLE--(BUSINESS WIRE)--ACD Systems International Inc. announced the availability of ACDSee 365, a membership-based desktop and web application that will bring together everything users need to edit ...
ATLANTA, GA and VICTORIA, BC--(Marketwired - Jan 30, 2015) - ACD Systems today released a new complete geographic information system (GIS) version of its popular Canvas illustration product. Canvas X ...
Victoria, B.C., Aug. 20 - Victoria-based ACD Systems International Inc. has signed a global partnership with Asahi Optical Co. Ltd. of Tokyo to bundle ACD's flagship software, ACDSee, with a new line ...
Digital imaging company ACD Systems has entered into an agreement with Ofoto, a wholly owned subsidiary of Eastman Kodak Company, that will let ACDSee users access to Ofoto’s online photo printing ...
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