J. Michael Robison explains why accountability is the foundation of customer trust in service businesses—and how transparent leadership and ownership drive long-term loyalty and growth.

Ownership, in its simplest form, means taking responsibility for the work on your plate and following it through to completion. However, in the context of leadership, ownership takes on a much broader ...

Personal accountability is the ultimate leadership superpower of 2025, shaping trust, engagement and decision-making in an increasingly complex business world. Here’s why it matters and how you can ...

"I delegate, but my team just doesn’t take responsibility!" That was the frustration of a business owner who recently sought my guidance. Production delays, inefficiencies and an overreliance on his ...