McDonald's has informed franchisees that it is ending an artificial intelligence drive-thru order taking program, a report says. In a message obtained by Restaurant Business magazine, McDonald’s USA ...

McDonald’s is testing a new Google-backed AI drive-thru system after its earlier ordering bot became a viral mess. The real challenge is whether Archy can make fast-food ordering feel boring again.The ...

In-N-Out is known for hewing to convention. So don't expect the popular burger chain to embrace mobile ordering anytime soon. That was a message Lynsi Snyder-Ellingson, owner of the family-run chain, ...

McDonald's is officially choosing humans over AI — at least for now. Late last week, McDonald's corporate sent an email to franchise owners explaining that it's ending its two-year test of automated ...

McDonald’s is reportedly planning to end its artificial intelligence-powered automated drive-thru order-taking experiment at more than 100 locations after angry customers reported receiving items they ...

McDonald’s is pulling the plug on artificial intelligence ordering technology it was testing at more than 100 restaurant drive-thru systems in the US, a possible hiccup in the rapid rollout of AI in ...

CivicScience engages directly with consumers, collecting over one million survey responses daily, to turn real-time insights into high-performing advertising campaigns. See how leading brands use ...

Having committed to rolling out automated voice ordering in drive-thru lanes at its corporate-owned restaurants, Checkers Drive-in Restaurants Inc. expects the new technology will improve order ...

You remember when McDonald’s MCD workers went on strike looking for more money and benefits. At that time, I warned the next step would be the company would turn to AI and avoid this problem in the ...

A Double Double from In-N-Out Burger with fries and an extra side of spread. (Jenn Harris / Los Angeles Times) In-N-Out is known for hewing to convention. So don't expect the popular burger chain to ...