AT&T is launching location-based routing of wireless 911 calls to the appropriate call centers across the US, it announced. The company says it'll be the first US carrier to "quickly and more ...

Video above: ‘News 5 Now’ — Top Stories from Jan. 21, 2026 ESCAMBIA COUNTY, Fla. (WKRG) — A new 911-call routing service is ...

Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

Why do call centers employ multimedia routing software? Some centers use the software to unite operations that, despite joining together through mergers or acquisitions, still have phone switches from ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

Verizon announced Wednesday that it will work with Denver and other cities across the United States to install upgraded 911 call-routing in the wake of the shooting death of Ma Kaing, a beloved East ...