Microsoft on Tuesday (June 4) said it will introduce new artificial intelligence tools for customer service call centres. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology ...

With increased market competition and the rise of challenger banks, traditional financial institutions must differentiate themselves by keeping, or even out-pacing, consumer demand and ever-evolving ...

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. Salesforce predicts that by 2027, 50% of customer service cases will be ...

STATE-OWNED telecoms firm TelOne has launched its 201-seat Omni Contact Centre, a new mobile platform designed to improve customer engagement by facilitating interactions between consumers and service ...