TROY, Mich.: 3 Dec. 2024 — Auto and home insurers have spent the past year adding dozens of new features and refinements to their mobile apps, such as automatic collision reporting capabilities, ...
Auto and home insurers have spent the past year adding dozens of new features and refinements to their mobile apps, such as automatic collision reporting capabilities, enhanced image upload and body ...
If you’ve ever worked the front lines, where you’re directly dealing with customers, you know that sometimes, a customer can’t be satisfied. It’s always a challenge dealing with a difficult customer, ...
Despite technological innovations and a growing emphasis on customer service, customer contentment with auto insurance industry is declining, according to a J.D. Power claims satisfaction study. The ...
CHICAGO--(BUSINESS WIRE)--CCC Intelligent Solutions Inc. (CCC), a leading cloud platform powering the P&C insurance economy, today released the findings from its Moments of Truth study identifying the ...
Among all of the various luxury automobile manufacturers out there, only one was ranked the best by J.D. Power in terms of ...
One of the best sales tools a business can have is a collection of rave reviews from its customers: Over 70% of customers report that they check reviews before making a purchase decision. However, ...
It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...
STATEN ISLAND, N.Y. -- The MTA is reporting record-high levels of customer satisfaction for the agency’s paratransit service, but is continuing to make improvements to the much-maligned Access-A-Ride ...
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