Real-time interaction management (RTIM) is reshaping the way brands think of customer journey orchestration. RTIM makes a previously unheard of level of real-time personalization possible. With RTIM, ...

It’s nearly 2022, and we’re still talking about personalization. Why? Because there’s a big gap between expectations and reality that businesses need to close. To succeed with the level of ...

Pega Customer Decision Hub and Pega Customer Engagement Blueprint earned top scores in 'Current Offering' and 'Strategy' categories The report explains, "Pega’s Customer Decision Hub (CDH) is a ...

Interaction to Next Paint (INP) is a meaningful Core Web Vitals metric because it represents how quickly a web page responds to user input. It is so important that the HTTPArchive has a comparison of ...

Interactions provides Virtual Assistant applications that significantly improve self-service for customer care. These applications break the mold of traditional automated self-service systems, ...

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced the signing of a definitive agreement to acquire Thunderhead, the leader in ...

BURLINGTON, Mass. , Oct. 30, 2024 /PRNewswire/ -- Precisely, the global leader in data integrity, today announced it has been named a Leader in the first-ever Aspire Leaderboard for Interaction ...

NEW YORK--(BUSINESS WIRE)--Macquarie Capital, the corporate advisory, capital markets and principal investing arm of Macquarie Group, today announced that it has appointed Christopher Hieb Managing ...

DAB will benefit from this upgrade with newly introduced capabilities in NICE Interactions Management, including enhanced compliance and risk management and increased enterprise readiness. As new ...