The Supreme Court will rule this year on the constitutionality of a pair of bills from Florida and Texas that would drastically reduce social media platforms’ discretion in removing user content. The ...

Online platforms that allow users to post content face a constant choice: to remove or to not remove, to police or not to police. Shakespearean allusions aside, platforms generally want user ...

How Trump’s executive order on online free speech could upend content moderation Will Oremus, tech news analysis writer for The Washington Post, says conservative lawmakers have always viewed ...

Two state laws that could upend the way social media companies handle content moderation are still in limbo after a Supreme Court ruling sent the challenges back to lower courts, vacating previous ...

The Trump administration’s push to force U.S. control of TikTok has been framed as a national security measure. But for vulnerable communities, the far more urgent question is whether new owners will ...

Big tech platforms often present content moderation as a seamless, tech‑driven system. But human labor, often outsourced to countries such as India and the Philippines, plays a pivotal role in making ...

OpenAI LP today detailed internal research that found GPT-4 can help online platforms moderate user content more effectively. According to OpenAI, its research determined that GPT-4 can perform some ...

IRVINE, Calif.--(BUSINESS WIRE)--Alorica Inc., a global customer experience (CX) provider, has been identified as a Leader in NelsonHall’s 2021 NEAT vendor evaluation for Social Media CX Services for ...