For the CEO, emotional intelligence is not optional; it is the difference between a customer who feels valued and one who ...

As personalization becomes table stakes, a new class of products is emerging that depends not just on data inferred from patterns and history but on deeply personal information that customers are ...

Retailers have invested heavily in personalization, but many shoppers still encounter generic and poorly timed experiences, leaving revenue and lasting loyalty hanging in the balance. New research ...

At CES 2026, 12 companies reveal how AI, robots, and Web3 are redefining personalization through identity, trust, smart ...

Great customer experience (CX) feels like one continuous conversation. This is the shift defining 2026 — real-time, ...

The workplace is irrevocably altered. Employees who enjoy the comfort of working from home want to stay there. According to the Pew Research Center, 64% of Americans working from home in 2022 found ...

The latest craze in the fitness world—from gym culture, to nutrition planning, to recovery protocols— is hyper-personalized ...

It’s been interesting to see how personalization use cases, techniques and benefits – as well as the space, as a whole, and attitudes toward it – have evolved. Personalization use cases, techniques, ...

Personalization — to no surprise — continues to be a buzzword in marketing, in both the B2B and B2C industries. Yet B2B organizations are still trailing behind their B2C counterparts in terms of ...

While many marketers see personalization as the way forward, the challenges getting there can be daunting. Personalization isn't new. It has been around for a long time since the introduction of the ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Marie Hattar Have you ...

Can we really call ourselves patient-centric if we don't embrace personalization? In a world where consumers can order a customized latte, stream a personalized playlist, and get tailored fashion ...