IT GOAT launches Proactive IT Support Services to boost business performance and reduce downtime. Dallas, Texas--(Newsfile Corp. - November 12, 2024) - IT GOAT, a leading managed IT services provider, ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Confluent, Inc., the event streaming pioneer, today announced the initial release of Proactive Support for Confluent Platform, which is a cloud service that ...

I first started writing about the benefits of a more proactive approach to customer service and experience back in 2013. It seemed to me that the benefits were clear: delivered well a more proactive ...

Proactive customer support is all about identifying and resolving customer issues before they turn into bigger problems. Customer service experiences rarely delight us. Most of us can detail an ...

It’s no secret that the past two years have presented many challenges that negatively affected business owners. Despite this, many are seeing opportunities for increased revenue and growth in the ...

ENGLEWOOD CLIFFS, N.J., Nov. 18, 2019 /PRNewswire/ -- LG Electronics USA is introducing an industry-first portfolio of personalized customer support innovations for its smart home appliances and home ...

There have been large changes in the way software is built and sold over the last decade. Today, it is much easier to build software than it was in the 1990s. However, there is far more competition, ...

This looming turnover wave signals a critical need for organizations to dig deeper. Beyond traditional perks, it's time to address the emotional and psychological factors driving disengagement.

Microsoft is adding a new, high-end support option to its Premier service line-up that is focused on "proactive," rather than remedial, support. Available globally as of August 18, the new offering, ...

What is the best type of IT support for handling frequent issues? Recurring IT challenges are more than a minor inconvenience in today’s fast-paced, competitive landscape. They can disrupt your ...

With OptiLife, we’re helping our customers stay ahead of wear and tear. This isn’t just maintenance - it’s a smart, ...