Last night I had the opportunity to use Remote Assistance for the first time. All I can say is it is a fabulous piece of software. My parents (who happen to live several states away) decided to call ...

In the third and final installment in our remote access series, we’ll take a look at Windows’ Remote Assistance feature, a handy way to get help with system problems from any friend, relative and so ...

We’ve all offered remote assistance to friends and relatives over voice or video calls to solve their technical problems at some point. In fact, some of us are the go-to contact for people when they ...