A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

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Your advice on becoming a Help Desk professional helped me get my job. Now that I’m working, what things should I do to be sure I’m successful in my new role? My Answer: First, congratulations on the ...

Whether your company calls them “technical support technicians,” “help desk representatives” or “strategic support analysts,” in-house help desk professionals are an integral part of any business.

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

In today’s competitive job market, crafting a standout resume is crucial for securing a high-paying IT Help Desk position. Whether you’re a seasoned professional or a recent graduate, selecting an ...

Original Reader Question: I like working on and fixing PCs. How do I get a job as a Help Desk technician? In last week’s blog, based on the above reader question, I described five activities that can ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Advice on sprucing up your portfolio to showcase your best ...