Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

Artificial Intelligence ticketing systems are technologically advanced solutions that transform ticket handling by automating repetitive tasks, reducing human involvement, and streamlining workflows ...

Business Information Services has transitioned to University Technology Solutions (UTS) and the SPOC Ticketing System is migrating to a new Management Ticket System (Service Now) and you will be able ...

Our organisation is >25,000 souls, many different Service Providers (outsourced providers like EDS er HPES as they are now known), and hundreds of internal 'techs' working on various bits and bobs ...