Westfield State University announced new workforce development programs launching in March to address priority skill gaps across the Pioneer Valley and Western Mass. Employers across the region ...

While the labor market remains “tight,” employees and candidates aren’t budging on what they expect from their employers. Competitive pay and benefits are often not enough to attract and retain top ...

The workforce has evolved, and workforce management needs to keep pace. Here are seven trends organizations should consider when examining and updating their workforce management strategies and ...

Before the pandemic, workforce and human capital management software and services were mainly used to track employee attendance and work. But with a more hybrid and gig-centric workforce, those tools ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...