When customers call a company's customer service hotline, they are sometimes met with a long wait time that can be frustrating and often impacts their feelings about a company in a negative way.

How exciting! Your child got the callback. This is great news. Really, a callback is a win in itself. All too often actors get hung up on not actually booking a role—but you must know that to be ...

Today, I attended callbacks for a local production of Hadestown: Teen Edition. This was my first foray back into the world of regional theatre in several months, and it reminded me of several distinct ...

When Customers Adore Queue Callbacks (+3 Times They Don’t) Your email has been sent Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for ...

In a previous post, I shared five strategies for preparing for a job interview. These techniques still apply if you get called back for additional interviews. However, the callback stage is different ...